Is Telemarketing A Thing Of The Past
For marketing to achieve great things the marketing plan must include a mixture of channels. You would only have a Facebook page in your marketing plan, just as you wouldn’t have only grapes in a fruit salad. Different channels increase the chances of reaching
Connecting With Customers In The Modern World
Customer care used to be pretty straight forward. You phoned the business number, spoke to the right department who hopefully resolved the problem over the phone or had someone visit your home or business to settle the issue. These days, the competition is fierce,
The Difference Between An Average Call Centre And A Great Call Centre
Call centres are known for dealing with and solving customer service problems. Why? So in-house staff aren’t landed with the time, effort and expertise it takes to do it right. With any business, cost is a driving factor. But like most things in life,
How To Meet Your Customers
Do you really know your customer? Understanding their buying behaviour, needs and wants is the backbone of any business. Mystery shopping and customer surveys is a powerful one-two punch into learning a ton from your customers and making sure they stay customers. Statistically, a new
New Zealand Small Businesses Are Growing Faster
Two things New Zealanders absolutely love: 1) DIY and 2) shopping. Can’t purchase what you’re looking for? Well, chances are a local business has seen that gap in the market and has turned it into a small business. Yep, New Zealanders have a strong
How Reporting Helps Assess Your Call Centre’s Performance
It’s hard to make good business decisions without any evidence. Actually, that goes for all major decisions in life. Imagine buying a home with a dollar amount you simply picked out of thin air. You’re just not going to do it, are you? Instead,
Why Choose Corporate Connect
Call centre staff wear lots of hats these days. Long gone are the times when they answered the phone and that was pretty much that. Today, staff deal with emails, texts, online forms, phone calls, live web chats, social media and apps. Professional communication
How A Call Centre Can Help Your Brand
When it comes to building a cohesive brand for your business, customer service is usually overlooked. And this is where the business can really suffer when not handled properly. Brand awareness is when a potential customer recognises a brand from specific characteristics. It could
How To Handle Social Media Complaints
You really can’t get away with anything these days. With much of the world’s population in charge of a phone, camera, video and social media apps at the ready, communication has become easier than ever. And, so has complaining. We want to help you
Is Your Growing Company In Need Of A Call Centre
Business is booming, clients are placing larger orders, and everything points towards expansion on a nearby horizon. But with those plans to expand you’d need more customers, and that voice on the phone (or keyboard) is the face of your company. And we all
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