How To Ask For Donations By Phone
Non-for-profit organisations and fundraisers have a hard time getting the script right when it comes to asking for donations. Especially when you’re doing it over the phone. There’s one face to gauge or body language you instinctively trust. However, if you get the wording
7 Ways To Get Customer Feedback
As a business you aren’t just looking for feedback, you are looking for quality feedback. Feedback which is honest, constructive and give your business genuine insight into how customers see your brand. Unless their experience has been really bad, customers usually don’t volunteer feedback.
Tips When Leading A Remote Team
At Alert Level 1 many businesses are still working remotely. Here are some top tips to keep your team motivated, accountable and enjoy going to the office each day. Create a work environment When we feel like we are at work, we are more
Kiwi Shopping Habits Post Lockdown
New Zealanders are shopping differently since the shakeup of Covid19. You only need to walk through a shopping mall to see the effects. Many stores aren’t staying open for late-night shopping. Why? There aren’t enough people in the mall to make it worth their
5 Ways To Retain Customers
Wanting to retain customers is a no-brainer. It’s historically cheaper than finding new customers and businesses use the information from current customers to up-sell and re-market to. But some are doing it much better than others. Here’s how you can be one of them:
What Will Be The ‘New Normal’ For Business After COVID19?
Well, who’d have thought we’d see days like these? A mix of forced rest, reconnecting with loved ones, fear and hard financial times. The majority of us wonder what business will look like in New Zealand for the rest of 2020. Though we cannot
Human Skills Technology Cannot Replace
Today, so much is automated by technology, you could be forgiven for thinking why you need humans to run the customer service side of your business anymore! Yes, there are many frequently asked questions to answer a lot of enquiries, but technology will always
How The Coronavirus Affects New Zealand Businesses And What To Do About It
China is New Zealand’s biggest trading partner so if China is having a crisis, so are we (along with many other countries). Take tourism for example. As New Zealand’s second-largest international visitor, as well as one of the most valuable in terms of holiday
What Do Customers Want From Businesses In 2020?
Looking for business opportunities to win, retain and grow your customer base in 2020? Start the year off with a bang by instigating these consumer trends.Socially and environmentally consciousThis is a biggie.Sustainable products are now widespread and affordable. If you offer a product or service
Skills Every Call Centre Agent Must Have
Hired the wrong person before? It’s an expensive error, isn’t it? The wrong skills, unable to get along with others or lack of experience can be a heavy blow to your brand, especially if the wrong person is the initial contact – the call
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