5 Ways to retain customers

Wanting to retain customers is a no-brainer.  It’s historically cheaper than finding new customers and businesses use the information from current customers to up-sell and re-market to.  But some are doing it much better than others.  Here’s how you can be one of them:

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What will be the ‘new normal’ for businesses after Covid19?

                                

Well, who’d have thought we’d see days like these?

A mix of forced rest, reconnecting with loved ones, fear and hard financial times.

The majority of us wonder what business will look like in New Zealand for the rest of 2020.  Though we cannot know for sure (due to lack of a crystal ball), we are confident these changes will follow:

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The Difference Between an Average Call Centre and a Great Call Centre

Call centres are known for dealing with and solving customer service problems.  Why? So in-house staff aren’t landed with the time, effort and expertise it takes to do it right.

 

With any business, cost is a driving factor. But like most things in life, the cheapest (or the most expensive for the matter), is not always the best choice.  To know if you are getting bang for your buck, here are some key areas to check when employing a call centre for your business.

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New Zealand Small Businesses are Growing Faster

New Zealand small business

Two things New Zealanders absolutely love: 1) DIY and 2) shopping.   Can’t purchase what you’re looking for?  Well, chances are a local business has seen that gap in the market and has turned it into a small business.

Yep, New Zealanders have a strong entrepreneurial spirit which is reflected in the fact that a staggering 97 per cent of New Zealand businesses fall into the small business category.  Of this 97 per cent, 70 per cent are sole-traders and the remainder have few employees – between 1-19 in fact.

According to leading economists, it’s a growing trend.  Though small businesses employ just a third of New Zealand’s workforce, they accounted for more than two-thirds of the nations’ jobs growth in 2017-2018.

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Why Choose Corporate Connect?

call centre

 

Call centre staff wear lots of hats these days.   Long gone are the times when they answered the phone and that was pretty much that.

Today, staff deal with emails, texts, online forms, phone calls, live web chats, social media and apps.  Professional communication skills, sound technical and social media talents and being super organised are essential parts of the job.

But we don’t stop there.  Read on to explore other ways Corporate Connect is a cut above the rest:

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Is Your Growing Company in Need of a Call Centre?

Business is booming, clients are placing larger orders, and everything points towards expansion on a nearby horizon.

But with those plans to expand you’d need more customers, and that voice on the phone (or keyboard) is the face of your company.  And we all know how first impressions last.

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How to Ensure Great Customer Service over the Christmas Break

Typically, Christmas is a time when your permanent staff are slowing down and planning their summer holiday.   However, Christmas is also infamous for customer care centres to be at their busiest!   Last minutes demands or scheduling appointments while retailers dealing with product returns due to the wrong size, wrong colour or wrong delivery.

To retain those loyal customers and stay on top of things here are a few tips to keep your business ticking along nicely so you can think about winding down.

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What do Call Centres do?

You’d be forgiven for thinking call centres were the fashion back in the 1980’s, or that they’re all based in a far-off land which has no real connection to the company they say they work for.

Corporate Connect is a proud New Zealand contact centre helping thousands of organisations to build strong, profitable relationships with their customers.

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