New Zealand Small Businesses are Growing Faster

New Zealand small business

Two things New Zealanders absolutely love: 1) DIY and 2) shopping.   Can’t purchase what you’re looking for?  Well, chances are a local business has seen that gap in the market and has turned it into a small business.

Yep, New Zealanders have a strong entrepreneurial spirit which is reflected in the fact that a staggering 97 per cent of New Zealand businesses fall into the small business category.  Of this 97 per cent, 70 per cent are sole-traders and the remainder have few employees – between 1-19 in fact.

According to leading economists, it’s a growing trend.  Though small businesses employ just a third of New Zealand’s workforce, they accounted for more than two-thirds of the nations’ jobs growth in 2017-2018.

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Why Choose Corporate Connect?

call centre

 

Call centre staff wear lots of hats these days.   Long gone are the times when they answered the phone and that was pretty much that.

Today, staff deal with emails, texts, online forms, phone calls, live web chats, social media and apps.  Professional communication skills, sound technical and social media talents and being super organised are essential parts of the job.

But we don’t stop there.  Read on to explore other ways Corporate Connect is a cut above the rest:

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Is Your Growing Company in Need of a Call Centre?

Business is booming, clients are placing larger orders, and everything points towards expansion on a nearby horizon.

But with those plans to expand you’d need more customers, and that voice on the phone (or keyboard) is the face of your company.  And we all know how first impressions last.

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How to Ensure Great Customer Service over the Christmas Break

Typically, Christmas is a time when your permanent staff are slowing down and planning their summer holiday.   However, Christmas is also infamous for customer care centres to be at their busiest!   Last minutes demands or scheduling appointments while retailers dealing with product returns due to the wrong size, wrong colour or wrong delivery.

To retain those loyal customers and stay on top of things here are a few tips to keep your business ticking along nicely so you can think about winding down.

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What do Call Centres do?

You’d be forgiven for thinking call centres were the fashion back in the 1980’s, or that they’re all based in a far-off land which has no real connection to the company they say they work for.

Corporate Connect is a proud New Zealand contact centre helping thousands of organisations to build strong, profitable relationships with their customers.

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Which Goals Can Telemarketing Help You Achieve?

 

Lead Conversion

Telemarketing and telesales sometimes come with negative perceptions. They conjure up visions of large, impersonal call centres in far-away countries which feel more like factories than anything else. While this type of operations exists, there is a way to conduct quality telemarketing campaigns which will help grow business without alienating prospects.

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How to Generate More Leads

 

Lead Conversion

It is a fact that selling to new customers is more time-consuming than repeat business. In addition, between gate keepers, caller ID displayed on phone screens and voice mails, getting through to decision makers is sometimes akin to an obstacle course. It can take up to 7 phone calls before you can talk to them, so you want to make sure that when you do, you make the most of the opportunity and maximise your chance to turn your prospect into a lead.

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How to Identify Whether You Need Telemarketing or Telesales

 

Photo of a businessman sat at a desk with two traditional teleph

While sales and marketing are different processes, because they are two sides of the same coin, the boundaries between them often get blurred. Telemarketing and telesales don’t escape this confusion – all the more so that telesales is, in effect, a component of telemarketing. Telemarketing is often used even by industry experts as a blanket term for all phone activities related to establishing contact with potential customers. However, telemarketing and telesales have different objectives and outcomes, so it is crucial to understand how they differ to get the most out of your phone campaign.

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