Fact: Retaining customers is more profitable than finding new customers. The time, cost and effort involved to attract new customers can be as much as 10 times more. So, it comes as no surprise companies pull out all the stops to keep the relationship going.
If you want to stand out and improve your chances to grow in your current role it’s important to show employers your rock star skills and prove your worth within the company.
Skills don’t start and stop at qualifications – there are numerous ways your attitude and approach to problems will make you a valuable team member. Here are the top 5 in-demand skills for the current market.
New year new opportunities. Let’s get this year started and take our challenges from 2020 and return them into a chance to grow.
Over 60% of Christmas holiday shopping is done online. Though that’s fierce competition it also presents an opportunity for businesses to collect consumer information (location and email address), assess where they are coming from (via Facebook, Instagram, Google etc), and strategise your marketing so you can retain them as customers.
Here are our top tips for customer retention:
First things first. What is customer service technology?
It’s making sure your systems, technology (eg: apps, shopping cart etc) and strategies are all working seamlessly together to deliver the very best in customer service.
With online shopping and online support not just commonplace today, but preferred by many, customer service technology is a fundamental part of any successful business. Here’s what you’ll see a lot more of (and should include in your business strategy) in 2021.
About Us
Based in Wellington, we’re proud to be New Zealand owned and operated. Since 1998 we’ve handled millions of phone calls, texts, emails and social media responses from every organisation imaginable throughout New Zealand.
Our diverse range of services means whoever your customer is, we can help them with their questions and concerns, so you can get on with the business of business.
We can house up to 150 customer service representatives, and each and every one of them is professionally trained in all areas of customer service.
New Zealanders are shopping differently since the shakeup of Covid19. You only need to walk through a shopping mall to see the effects. Many stores aren’t staying open for late-night shopping. Why? There aren’t enough people in the mall to make it worth their while, or staff hours have been reduced. Or both.
Wanting to retain customers is a no-brainer. It’s historically cheaper than finding new customers and businesses use the information from current customers to up-sell and re-market to. But some are doing it much better than others. Here’s how you can be one of them:
Well, who’d have thought we’d see days like these?
A mix of forced rest, reconnecting with loved ones, fear and hard financial times.
The majority of us wonder what business will look like in New Zealand for the rest of 2020. Though we cannot know for sure (due to lack of a crystal ball), we are confident these changes will follow:
Looking for business opportunities to win, retain and grow your customer base in 2020? Start the year off with a bang by instigating these consumer trends.