The Best Scheduling Software for Workflow

Which workflow software tool is best for your business?

Having the right workflow management software enables teams to streamline business processes, prioritise and collaborate more effectively. 

Currently the market is almost oversaturated with work scheduling software products, and it’s hard to cut through the noise to determine which platform is best for your team. Continue reading

5 Skills every Employer Wants to See Right NOW

If you want to stand out and improve your chances to grow in your current role it’s important to show employers your rock star skills and prove your worth within the company.

Skills don’t start and stop at qualifications – there are numerous ways your attitude and approach to problems will make you a valuable team member.  Here are the top 5 in-demand skills for the current market.

Continue reading

Customer Service Technology Trends for 2021

 

First things first. What is customer service technology?

It’s making sure your systems, technology (eg: apps, shopping cart etc) and strategies are all working seamlessly together to deliver the very best in customer service.

With online shopping and online support not just commonplace today, but preferred by many, customer service technology is a fundamental part of any successful business.  Here’s what you’ll see a lot more of (and should include in your business strategy) in 2021.

Continue reading

Corporate Connect – helping your business prepare for Christmas

 

About Us  

Based in Wellington, we’re proud to be New Zealand owned and operated.  Since 1998 we’ve handled millions of phone calls, texts, emails and social media responses from every organisation imaginable throughout New Zealand.

Our diverse range of services means whoever your customer is, we can help them with their questions and concerns, so you can get on with the business of business.

We can house up to 150 customer service representatives, and each and every one of them is professionally trained in all areas of customer service.

Continue reading

What do Call Centres do?

You’d be forgiven for thinking call centres were the fashion back in the 1980’s, or that they’re all based in a far-off land which has no real connection to the company they say they work for.

Corporate Connect is a proud New Zealand contact centre helping thousands of organisations to build strong, profitable relationships with their customers.

Continue reading