Why you should outsource your call centre functions

Call centre outsourcing is becoming an increasingly common strategic business decision for New Zealand companies. It enables businesses to manage their customer service functions through a third-party provider, often called a business process outsourcer (BPO). You can use outsourced contact centres for inbound and outbound contact and call services, lead generation, helpdesk services, sales order fulfilment and product research. Continue reading

The Best Scheduling Software for Workflow

Which workflow software tool is best for your business?

Having the right workflow management software enables teams to streamline business processes, prioritise and collaborate more effectively. 

Currently the market is almost oversaturated with work scheduling software products, and it’s hard to cut through the noise to determine which platform is best for your team. Continue reading

Tips for boosting workplace morale

Many workplaces have seen major upheaval in the past 18 months, as lockdowns, Zoom calls and economic uncertainty have drastically changed the way we do and view our work. In New Zealand, we have been luckier than most in reverting back to some sense of normalcy, but that doesn’t mean our workplaces haven’t been negatively affected. If you feel that the mood or productivity of your employees has declined, rest assured that it is possible to boost morale in your workplace again! Continue reading

How to Perfect Your ‘Phone Voice’

perfect-your-phone-voice

The way you sound when speaking on the phone can make a huge impact on how your callers engage with the conversation, particularly if you are trying to make a successful sales pitch or handle a complaint. While not everyone is blessed with the calming tones of Morgan Freeman or David Attenborough, there are still several techniques you can use to make your ‘phone voice’ more appealing.

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How to Improve Customer Retention

Fact: Retaining customers is more profitable than finding new customers.  The time, cost and effort involved to attract new customers can be as much as 10 times more.  So, it comes as no surprise companies pull out all the stops to keep the relationship going.

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How to make a great first impression with customers

Research confirms when we meet someone for the first time we subconsciously form an opinion of them in 4 seconds. Tough crowd, right? Well, there’s more – you then have 30 seconds before that impression is cemented, and cement is tough to move.

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Customer Service Technology Trends for 2021

 

First things first. What is customer service technology?

It’s making sure your systems, technology (eg: apps, shopping cart etc) and strategies are all working seamlessly together to deliver the very best in customer service.

With online shopping and online support not just commonplace today, but preferred by many, customer service technology is a fundamental part of any successful business.  Here’s what you’ll see a lot more of (and should include in your business strategy) in 2021.

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Corporate Connect – helping your business prepare for Christmas

 

About Us  

Based in Wellington, we’re proud to be New Zealand owned and operated.  Since 1998 we’ve handled millions of phone calls, texts, emails and social media responses from every organisation imaginable throughout New Zealand.

Our diverse range of services means whoever your customer is, we can help them with their questions and concerns, so you can get on with the business of business.

We can house up to 150 customer service representatives, and each and every one of them is professionally trained in all areas of customer service.

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How to Ask for Donations by Phone

Non-for-profit organisations and fundraisers have a hard time getting the script right when it comes to asking for donations. Especially when you’re doing it over the phone.  There’s one face to gauge or body language you instinctively trust.

However, if you get the wording right and demonstrate how they can personally make a real difference, you will see greater results.

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