Business is booming, clients are placing larger orders, and everything points towards expansion on a nearby horizon.
But with those plans to expand you’d need more customers, and that voice on the phone (or keyboard) is the face of your company. And we all know how first impressions last.
Typically, Christmas is a time when your permanent staff are slowing down and planning their summer holiday. However, Christmas is also infamous for customer care centres to be at their busiest! Last minutes demands or scheduling appointments while retailers dealing with product returns due to the wrong size, wrong colour or wrong delivery.
To retain those loyal customers and stay on top of things here are a few tips to keep your business ticking along nicely so you can think about winding down.
There is an abundance of ways in which businesses can improve customer service through automated communication channels. Emails are good for detailed instructions but people don’t always read them while SMS have a high read rate and are received instantly, making it the perfect way to keep customers informed. Continue reading
Digital technology has transformed communications between companies and consumers beyond recognition. Call centres have become ‘contact’ centres to encompass an omni-channel form of customer service. Continue reading
1998 is possible best remembered as the year in which Auckland suffered its five-week power blackout, Bill Clinton denied sexual relations with “that woman” Monica Lewinsky, and France beat Brazil to win their home World Cup. Continue reading
In 1951, British mathematician and code breaker Alan Turing wrote a paper in which he outlined a test called “the imitation game”. Its goal was to test whether a computer or machine would be able to respond like a human being so well that a human judge would be unable to identify that it was, in fact, an artificial intelligence. Continue reading
According to recent surveys, the majority of small businesses aren’t yet using social media to promote their companies and engage with their customers. When social networks like Facebook and twitter have become such household names and have proved to be powerful marketing tools for retail business in particular, and at relatively low cost, one might wonder why.
We are very excited to announce that from this week, Corporate Call Centre Limited has rebranded as CorporateConnect Centre Limited.
Our new name and branding better reflects the full range of services we offer – from telephone information lines and helpdesks to social media management and everything in between.