Digital technology has transformed communications between companies and consumers beyond recognition. Call centres have become ‘contact’ centres to encompass an omni-channel form of customer service. Continue reading
Category Archives: Announcements
How Corporate Connect Is Changing The Face Of Call Centres
1998 is possible best remembered as the year in which Auckland suffered its five-week power blackout, Bill Clinton denied sexual relations with “that woman” Monica Lewinsky, and France beat Brazil to win their home World Cup. Continue reading
Call Centres: Will Robots Replace Humans?
In 1951, British mathematician and code breaker Alan Turing wrote a paper in which he outlined a test called “the imitation game”. Its goal was to test whether a computer or machine would be able to respond like a human being so well that a human judge would be unable to identify that it was, in fact, an artificial intelligence. Continue reading
Why Has Social Media Not Yet Been Embraced By Small Businesses?
According to recent surveys, the majority of small businesses aren’t yet using social media to promote their companies and engage with their customers. When social networks like Facebook and twitter have become such household names and have proved to be powerful marketing tools for retail business in particular, and at relatively low cost, one might wonder why.
A new name for Corporate Call Centre Limited
We are very excited to announce that from this week, Corporate Call Centre Limited has rebranded as CorporateConnect Centre Limited.
Our new name and branding better reflects the full range of services we offer – from telephone information lines and helpdesks to social media management and everything in between.