The Best Scheduling Software for Workflow

Which workflow software tool is best for your business?

Having the right workflow management software enables teams to streamline business processes, prioritise and collaborate more effectively. 

Currently the market is almost oversaturated with work scheduling software products, and it’s hard to cut through the noise to determine which platform is best for your team. Continue reading

Tips for boosting workplace morale

Many workplaces have seen major upheaval in the past 18 months, as lockdowns, Zoom calls and economic uncertainty have drastically changed the way we do and view our work. In New Zealand, we have been luckier than most in reverting back to some sense of normalcy, but that doesn’t mean our workplaces haven’t been negatively affected. If you feel that the mood or productivity of your employees has declined, rest assured that it is possible to boost morale in your workplace again! Continue reading

5 Skills every Employer Wants to See Right NOW

If you want to stand out and improve your chances to grow in your current role it’s important to show employers your rock star skills and prove your worth within the company.

Skills don’t start and stop at qualifications – there are numerous ways your attitude and approach to problems will make you a valuable team member.  Here are the top 5 in-demand skills for the current market.

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How to make a great first impression with customers

Research confirms when we meet someone for the first time we subconsciously form an opinion of them in 4 seconds. Tough crowd, right? Well, there’s more – you then have 30 seconds before that impression is cemented, and cement is tough to move.

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Human skills technology cannot replace  

 

Today, so much is automated by technology, you could be forgiven for thinking why you need humans to run the customer service side of your business anymore!  Yes, there are many frequently asked questions to answer a lot of enquiries, but technology will always lack some vital human qualities, like these …

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How the Coronavirus affects New Zealand businesses and what to do about it

    coronavirus

China is New Zealand’s biggest trading partner so if China is having a crisis, so are we (along with many other countries).

 

Take tourism for example.  As New Zealand’s second-largest international visitor, as well as one of the most valuable in terms of holiday spend, Chinese visitors have a very important part to play in New Zealand’s tourism industry. How significant the effects will be since the rapid increase of the Coronavirus is unsure, but with 30 flights operating between New Zealand and China, the fallout will unfold over the coming months.

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How a Call Centre can Help your Brand

brand perception

When it comes to building a cohesive brand for your business, customer service is usually overlooked.  And this is where the business can really suffer when not handled properly.

Brand awareness is when a potential customer recognises a brand from specific characteristics.  It could be the colour, music (jingle), catch-phrase or image the customer recognises. We all know Apple products simply by the apple image and we are heavily influenced by what that apple represents (technology, quality, price point etc).

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