If you want to stand out and improve your chances to grow in your current role it’s important to show employers your rock star skills and prove your worth within the company.
Skills don’t start and stop at qualifications – there are numerous ways your attitude and approach to problems will make you a valuable team member. Here are the top 5 in-demand skills for the current market.
Research confirms when we meet someone for the first time we subconsciously form an opinion of them in 4 seconds. Tough crowd, right? Well, there’s more – you then have 30 seconds before that impression is cemented, and cement is tough to move.
New year new opportunities. Let’s get this year started and take our challenges from 2020 and return them into a chance to grow.
At Alert Level 1 many businesses are still working remotely. Here are some top tips to keep your team motivated, accountable and enjoy going to the office each day.
Today, so much is automated by technology, you could be forgiven for thinking why you need humans to run the customer service side of your business anymore! Yes, there are many frequently asked questions to answer a lot of enquiries, but technology will always lack some vital human qualities, like these …
China is New Zealand’s biggest trading partner so if China is having a crisis, so are we (along with many other countries).
Take tourism for example. As New Zealand’s second-largest international visitor, as well as one of the most valuable in terms of holiday spend, Chinese visitors have a very important part to play in New Zealand’s tourism industry. How significant the effects will be since the rapid increase of the Coronavirus is unsure, but with 30 flights operating between New Zealand and China, the fallout will unfold over the coming months.
Looking for business opportunities to win, retain and grow your customer base in 2020? Start the year off with a bang by instigating these consumer trends.
When it comes to building a cohesive brand for your business, customer service is usually overlooked. And this is where the business can really suffer when not handled properly.
Brand awareness is when a potential customer recognises a brand from specific characteristics. It could be the colour, music (jingle), catch-phrase or image the customer recognises. We all know Apple products simply by the apple image and we are heavily influenced by what that apple represents (technology, quality, price point etc).
Typically, Christmas is a time when your permanent staff are slowing down and planning their summer holiday. However, Christmas is also infamous for customer care centres to be at their busiest! Last minutes demands or scheduling appointments while retailers dealing with product returns due to the wrong size, wrong colour or wrong delivery.
To retain those loyal customers and stay on top of things here are a few tips to keep your business ticking along nicely so you can think about winding down.
In the 1920s, Danish mathematician Erlang created the eponymous formula. A pioneer in queuing theory, his work is still the foundation of any network analysis and switchboard staffing. Continue reading