How to make a great first impression with customers

Research confirms when we meet someone for the first time we subconsciously form an opinion of them in 4 seconds. Tough crowd, right? Well, there’s more – you then have 30 seconds before that impression is cemented, and cement is tough to move.

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How to turn Christmas customers into Long-Term customers

Over 60% of Christmas holiday shopping is done online. Though that’s fierce competition it also presents an opportunity for businesses to collect consumer information (location and email address), assess where they are coming from (via Facebook, Instagram, Google etc), and strategise your marketing so you can retain them as customers.

Here are our top tips for customer retention:

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Corporate Connect – helping your business prepare for Christmas

 

About Us  

Based in Wellington, we’re proud to be New Zealand owned and operated.  Since 1998 we’ve handled millions of phone calls, texts, emails and social media responses from every organisation imaginable throughout New Zealand.

Our diverse range of services means whoever your customer is, we can help them with their questions and concerns, so you can get on with the business of business.

We can house up to 150 customer service representatives, and each and every one of them is professionally trained in all areas of customer service.

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7 Ways to get Customer Feedback

As a business you aren’t just looking for feedback, you are looking for quality feedback. Feedback which is honest, constructive and give your business genuine insight into how customers see your brand.

Unless their experience has been really bad, customers usually don’t volunteer feedback.  They are more likely to take their business elsewhere in future. Unfortunately, his not only means a lost sale or three, but you lose customer loyalty as well. Continue reading

Human skills technology cannot replace  

 

Today, so much is automated by technology, you could be forgiven for thinking why you need humans to run the customer service side of your business anymore!  Yes, there are many frequently asked questions to answer a lot of enquiries, but technology will always lack some vital human qualities, like these …

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How the Coronavirus affects New Zealand businesses and what to do about it

    coronavirus

China is New Zealand’s biggest trading partner so if China is having a crisis, so are we (along with many other countries).

 

Take tourism for example.  As New Zealand’s second-largest international visitor, as well as one of the most valuable in terms of holiday spend, Chinese visitors have a very important part to play in New Zealand’s tourism industry. How significant the effects will be since the rapid increase of the Coronavirus is unsure, but with 30 flights operating between New Zealand and China, the fallout will unfold over the coming months.

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Skills Every Call Centre Agent Must Have 

Hired the wrong person before? It’s an expensive error, isn’t it? The wrong skills, unable to get along with others or lack of experience can be a heavy blow to your brand, especially if the wrong person is the initial contact – the call centre.  

 It’s a demanding task and not a job for everyone. But at Corporate Connect we are leaders in delivering staff who can handle stressful situations and offer versatility to solve problems and make customers feel important. 

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Is Telemarketing a Thing of the Past?

For marketing to achieve great things the marketing plan must include a mixture of channels.

You would only have a Facebook page in your marketing plan, just as you wouldn’t have only grapes in a fruit salad.  Different channels increase the chances of reaching more people while creating a cohesive brand.  And branding is big news when it comes to customer loyalty and perception of what your business is all about.

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The Difference Between an Average Call Centre and a Great Call Centre

Call centres are known for dealing with and solving customer service problems.  Why? So in-house staff aren’t landed with the time, effort and expertise it takes to do it right.

 

With any business, cost is a driving factor. But like most things in life, the cheapest (or the most expensive for the matter), is not always the best choice.  To know if you are getting bang for your buck, here are some key areas to check when employing a call centre for your business.

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