Call centre staff wear lots of hats these days. Long gone are the times when they answered the phone and that was pretty much that.
Today, staff deal with emails, texts, online forms, phone calls, live web chats, social media and apps. Professional communication skills, sound technical and social media talents and being super organised are essential parts of the job.
But we don’t stop there. Read on to explore other ways Corporate Connect is a cut above the rest:
Business is booming, clients are placing larger orders, and everything points towards expansion on a nearby horizon.
But with those plans to expand you’d need more customers, and that voice on the phone (or keyboard) is the face of your company. And we all know how first impressions last.
There is an abundance of ways in which businesses can improve customer service through automated communication channels. Emails are good for detailed instructions but people don’t always read them while SMS have a high read rate and are received instantly, making it the perfect way to keep customers informed. Continue reading
Digital technology has transformed communications between companies and consumers beyond recognition. Call centres have become ‘contact’ centres to encompass an omni-channel form of customer service. Continue reading
1998 is possible best remembered as the year in which Auckland suffered its five-week power blackout, Bill Clinton denied sexual relations with “that woman” Monica Lewinsky, and France beat Brazil to win their home World Cup. Continue reading
In 1951, British mathematician and code breaker Alan Turing wrote a paper in which he outlined a test called “the imitation game”. Its goal was to test whether a computer or machine would be able to respond like a human being so well that a human judge would be unable to identify that it was, in fact, an artificial intelligence. Continue reading
According to recent surveys, the majority of small businesses aren’t yet using social media to promote their companies and engage with their customers. When social networks like Facebook and twitter have become such household names and have proved to be powerful marketing tools for retail business in particular, and at relatively low cost, one might wonder why.