Call centre outsourcing is becoming an increasingly common strategic business decision for New Zealand companies. It enables businesses to manage their customer service functions through a third-party provider, often called a business process outsourcer (BPO). You can use outsourced contact centres for inbound and outbound contact and call services, lead generation, helpdesk services, sales order fulfilment and product research. Continue reading
Many workplaces have seen major upheaval in the past 18 months, as lockdowns, Zoom calls and economic uncertainty have drastically changed the way we do and view our work. In New Zealand, we have been luckier than most in reverting back to some sense of normalcy, but that doesn’t mean our workplaces haven’t been negatively affected. If you feel that the mood or productivity of your employees has declined, rest assured that it is possible to boost morale in your workplace again! Continue reading
New year new opportunities. Let’s get this year started and take our challenges from 2020 and return them into a chance to grow.
Typically, Christmas is a time when your permanent staff are slowing down and planning their summer holiday. However, Christmas is also infamous for customer care centres to be at their busiest! Last minutes demands or scheduling appointments while retailers dealing with product returns due to the wrong size, wrong colour or wrong delivery.
To retain those loyal customers and stay on top of things here are a few tips to keep your business ticking along nicely so you can think about winding down.
You’d be forgiven for thinking call centres were the fashion back in the 1980’s, or that they’re all based in a far-off land which has no real connection to the company they say they work for.
Corporate Connect is a proud New Zealand contact centre helping thousands of organisations to build strong, profitable relationships with their customers.
According to recent surveys, the majority of small businesses aren’t yet using social media to promote their companies and engage with their customers. When social networks like Facebook and twitter have become such household names and have proved to be powerful marketing tools for retail business in particular, and at relatively low cost, one might wonder why.
When asked what the benefits of outsourcing are, the first answer that springs to mind is generally “reducing costs”. However, there are other advantages of doing so when it comes to call handling, which can be overlooked, as follows:
Few things will be as powerful at changing your customers’ perception of your business as the quality of your customer care, so choosing a call center to handle your calls with unwavering professionalism is a decision that has enormous ramifications.