According to recent surveys, the majority of small businesses aren’t yet using social media to promote their companies and engage with their customers. When social networks like Facebook and twitter have become such household names and have proved to be powerful marketing tools for retail business in particular, and at relatively low cost, one might wonder why.
When asked what the benefits of outsourcing are, the first answer that springs to mind is generally “reducing costs”. However, there are other advantages of doing so when it comes to call handling, which can be overlooked, as follows:
Few things will be as powerful at changing your customers’ perception of your business as the quality of your customer care, so choosing a call center to handle your calls with unwavering professionalism is a decision that has enormous ramifications.