We make it our business to connect with your customers.
Corporate Connect (formerly known as Corporate Call Centre) has been a leading contact call centre and provider of helpdesk services since 1998. In that time, we have handled over 6.5 million inbound calls, texts and emails and made over 5 million outbound calls, texts and emails.
Our multi-platform contact centre services include telephone, web, email, social media, mail, fax, text and online.
We handle all contact centre services personally, 24 hours a day, every day. Your calls won’t be diverted to a mobile or home phone number at any time.
Our contact centre can house up to 150 Customer Service Representatives and our flexible model means we can scale or reduce your contact team based on your specific requirements. For example, you can increase your dedicated resource if you are running an inbound telemarketing campaign or at peak times for telesales. Just as easily, quickly and effectively, you can pull back to a minimum contact crew for helpdesk support or when things are quieter.
Our in-house training team provides all our Customer Service Representatives with comprehensive contact centre training before they work with your customers. They also receive ongoing training, and the quality of their work is regularly and comprehensively assessed.