Looking for business opportunities to win, retain and grow your customer base in 2020? Start the year off with a bang by instigating these consumer trends.
Category Archives: Social Media
How to handle Social Media complaints
You really can’t get away with anything these days.
With much of the world’s population in charge of a phone, camera, video and social media apps at the ready, communication has become easier than ever. And, so has complaining.
We want to help you handle those media complaints with some tried and true steps:
Don’t think that complaint will go away
It won’t. In fact, time is a big part of dealing with a complaint successfully. If an irate customer doesn’t feel listened to, you’re simply just poking an already angry bear. Continue reading
Is Your Growing Company in Need of a Call Centre?
Business is booming, clients are placing larger orders, and everything points towards expansion on a nearby horizon.
But with those plans to expand you’d need more customers, and that voice on the phone (or keyboard) is the face of your company. And we all know how first impressions last.
How to Ensure Great Customer Service over the Christmas Break
Typically, Christmas is a time when your permanent staff are slowing down and planning their summer holiday. However, Christmas is also infamous for customer care centres to be at their busiest! Last minutes demands or scheduling appointments while retailers dealing with product returns due to the wrong size, wrong colour or wrong delivery.
To retain those loyal customers and stay on top of things here are a few tips to keep your business ticking along nicely so you can think about winding down.
How to Deal with Online Negative Reviews
How to Deal with Online Negative Reviews
Social media have provided businesses, both ecommerce and brick-and-mortar ones, with a fantastic way to engage with customers. However, they are all two-way communication channels and negative reviews form dissatisfied customers will also be accessible by everybody, which can do you harm. Continue reading
Instant Messaging for Customer Service
In previous blogs, we have discussed the importance of meeting customers where they want to talk, and how phone calls are becoming a last resort in a customer’s journey. Conventional communication channels have fallen out of favour against digital media such as web chat, social media and, the latest newcomer, Instant Messaging. Continue reading
Top 3 Tips on Using Facebook to Improve Customer Satisfaction
To be successful, businesses need to meet consumers where they are and communicate with them using the platform of their choice, and in today’s digital age, it is on social media. More specifically, on Facebook. Continue reading
Six Ways Contact Centres Will Change the Future of Your Business
The mix of technology and customer self-help services has meant that contact centres are evolving into an important strategic resource for many companies.
Why You Should Listen to Social Media
Whether your contact centre processes orders, resolves issues or provides information, it is all about engaging with your customers and delivering a good experience which will contribute to converting them and cultivating brand loyalty.