Business is booming, clients are placing larger orders, and everything points towards expansion on a nearby horizon.
But with those plans to expand you’d need more customers, and that voice on the phone (or keyboard) is the face of your company. And we all know how first impressions last.
Typically, Christmas is a time when your permanent staff are slowing down and planning their summer holiday. However, Christmas is also infamous for customer care centres to be at their busiest! Last minutes demands or scheduling appointments while retailers dealing with product returns due to the wrong size, wrong colour or wrong delivery.
To retain those loyal customers and stay on top of things here are a few tips to keep your business ticking along nicely so you can think about winding down.
How to Deal with Online Negative Reviews
Social media have provided businesses, both ecommerce and brick-and-mortar ones, with a fantastic way to engage with customers. However, they are all two-way communication channels and negative reviews form dissatisfied customers will also be accessible by everybody, which can do you harm. Continue reading
In previous blogs, we have discussed the importance of meeting customers where they want to talk, and how phone calls are becoming a last resort in a customer’s journey. Conventional communication channels have fallen out of favour against digital media such as web chat, social media and, the latest newcomer, Instant Messaging. Continue reading
To be successful, businesses need to meet consumers where they are and communicate with them using the platform of their choice, and in today’s digital age, it is on social media. More specifically, on Facebook. Continue reading
The mix of technology and customer self-help services has meant that contact centres are evolving into an important strategic resource for many companies.
Whether your contact centre processes orders, resolves issues or provides information, it is all about engaging with your customers and delivering a good experience which will contribute to converting them and cultivating brand loyalty.
