You’d be forgiven for thinking call centres were the fashion back in the 1980’s, or that they’re all based in a far-off land which has no real connection to the company they say they work for.
Corporate Connect is a proud New Zealand contact centre helping thousands of organisations to build strong, profitable relationships with their customers.
There is an abundance of ways in which businesses can improve customer service through automated communication channels. Emails are good for detailed instructions but people don’t always read them while SMS have a high read rate and are received instantly, making it the perfect way to keep customers informed. Continue reading
To keep growing, businesses and organisations need to be forward thinking, retaining their existing client base whilst planning future growth through continuous recruitment of new clients. Outbound call centres have a crucial role to play in this process, contributing to a constant flow of revenue.