As Covid-19 lockdowns and public health measures in New Zealand (and globally) have pushed millions of people out of their offices to work-from-home setups, several companies are considering a permanent move to remote working. Why? And is it a good idea? Continue reading
Social media is an important way for businesses to engage with their target audience. Figuring out the best ways to manage your company’s social media accounts can be a frustrating process, especially as algorithms are evolving and new social platforms are popping up everywhere. We’ve put together a few tips for helping your brand stand out on social media to guide you in the right direction! Continue reading
Here’s how an outsourced call centre can take your customer experience from average to awesome and foster ongoing loyalty to your business. Continue reading
Call centre outsourcing is becoming an increasingly common strategic business decision for New Zealand companies. It enables businesses to manage their customer service functions through a third-party provider, often called a business process outsourcer (BPO). You can use outsourced contact centres for inbound and outbound contact and call services, lead generation, helpdesk services, sales order fulfilment and product research. Continue reading
Having the right workflow management software enables teams to streamline business processes, prioritise and collaborate more effectively.
Currently the market is almost oversaturated with work scheduling software products, and it’s hard to cut through the noise to determine which platform is best for your team. Continue reading
Many workplaces have seen major upheaval in the past 18 months, as lockdowns, Zoom calls and economic uncertainty have drastically changed the way we do and view our work. In New Zealand, we have been luckier than most in reverting back to some sense of normalcy, but that doesn’t mean our workplaces haven’t been negatively affected. If you feel that the mood or productivity of your employees has declined, rest assured that it is possible to boost morale in your workplace again! Continue reading
The way you sound when speaking on the phone can make a huge impact on how your callers engage with the conversation, particularly if you are trying to make a successful sales pitch or handle a complaint. While not everyone is blessed with the calming tones of Morgan Freeman or David Attenborough, there are still several techniques you can use to make your ‘phone voice’ more appealing.
Fact: Retaining customers is more profitable than finding new customers. The time, cost and effort involved to attract new customers can be as much as 10 times more. So, it comes as no surprise companies pull out all the stops to keep the relationship going.
If you want to stand out and improve your chances to grow in your current role it’s important to show employers your rock star skills and prove your worth within the company.
Skills don’t start and stop at qualifications – there are numerous ways your attitude and approach to problems will make you a valuable team member. Here are the top 5 in-demand skills for the current market.
Research confirms when we meet someone for the first time we subconsciously form an opinion of them in 4 seconds. Tough crowd, right? Well, there’s more – you then have 30 seconds before that impression is cemented, and cement is tough to move.